Human-Centered AI- Zebra’s Strategy for the 80% of Workers Often Overlooked

AI conversations often center on coders, designers, and office-based teams, but what about the people who keep goods moving, shelves stocked, patients cared for, and factories running? They make up almost 80 percent of the global workforce, yet much of the technology talk overlooks them. In this episode of Business Technology Perspectives, I sit down with Tom Bianculli, Chief Technology Officer at Zebra Technologies, to explore how AI is being designed for the shop floor, the warehouse aisle, and the hospital corridor.

Tom outlines Zebra’s long-standing mission to “deliver productivity at the point of activity,” and explains how AI fits into that vision. The company’s approach is not about replacing people but augmenting their capabilities, reducing repetitive tasks, and enabling faster, more accurate decision-making. We discuss Zebra Compa ...