Note sull'episodio
In this episode of Business Technology Perspectives, host Neil C. Hughes speaks with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming one of the most overlooked but essential areas of enterprise operations: field service.
Bulent shares how technologies like agentic and generative AI are reshaping frontline work in real time, giving technicians the tools to anticipate what they’ll need before arriving on site, surface answers during complex tasks, and close out jobs faster with intelligent automation. These innovations are no longer on the horizon. They are already being used to improve scheduling accuracy, reduce mean time to resolution, and capture decades of expert knowledge before it disappears.
Drawing on real examples from companies like Bell Canada, Coursera, ...
Parole chiave
ServiceNow