Community Banking's Future: Human Connection in an AI-Driven World with Brian McEvoy

Brian McEvoy, Chief Retail Banking Officer at Webster Five, discusses how mutual banking serves communities without shareholders. He explores the balance between digital tools and human relationships, shares insights on Gen Z banking preferences, and predicts industry consolidation while emphasizing the growing importance of authentic human connections in an AI-driven future.

Key Takeaways:

• Mutual banking model - Webster Five operates without shareholders, owned by depositors with a mission to "amplify the good in communities"

• Relationship-driven approach - Combines best-in-class digital tools with personalized service where customers know staff on a first-name basis

• Gen Z banking reality - Young customers still value branch visits and human guidance, debunking myths about purely digital preferen ...