The BA Service Framework (Feat. Jamie Toyne)

This week the Brew Crew are joined by guest Jamie Toyne, who explains how he has adapted the BA Service Framework to define and promote the services offered by his BA team.

Topics covered include: how the BA Service Framework was developed (Debbie’s ‘lightbulb moment’); creating a common language to define the BA role; the shift from product focus to a service level view and the importance of “setting out your stall’ and selling your BA services.

Participants: AssistKD’s Debra Paul and Mike Williams with Jamie Toyne, Digital Leader and Head of Business Analysis at the Ministry of Justice.

AssistKD provides training, apprenticeships and consultancy services throughout the UK and internationally. Click here