Note sull'episodio
In this episode, Matthew Vega-Sanz interviews Wayne Alling, an agency owner, about his background in the insurance industry and his views on AI. Wayne shares how he got into insurance and the types of insurance he sells. He discusses the breakdown of his book of business, with a focus on personal lines and a growing commercial business. Wayne also talks about his team of agents and their use of a virtual assistant from the Philippines. He highlights the importance of customer service and the renewal aspect of insurance. Finally, Wayne shares his thoughts on AI, seeing it as a tool that can help agents be available 24/7 and focus on revenue-generating activities.
02:00 Getting Into the Insurance Industry
07:20 Book of Business and Focus
08:52 Team and Outsourcing
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