In this episode of Accelerated HVAC Success, host Ben Middleton engages with Mike Robinson, owner of Smith Plumbing & Heating in Colorado Springs, who shares his strategies for managing rising business costs while maintaining customer trust. Mike breaks down how he markets his pricing strategies in a competitive landscape and ensures his technicians stay consistently productive. He also reinforces the significance of the importance of knowing your numbers, overhead, and market focus to build a resilient and profitable business.

Mike explores the role of dynamic pricing in HVAC, explaining how he reconciles its use and where he sees opportunities for growth. He highlights how leveraging equipment monitoring can improve efficiency and customer service. Additionally, Mike stresses the importance of due diligence when worki ...