S07 Bonus 04: Mock Podcast: "Diamonds were her best friend... until carats became complaints" - Part 2

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Season 07 Bonus 02: Mock Podcast: "Diamonds were her best friend... until carats became complaints - Part 2

Listen to this Part 2 of the Human Factors and Ergonomics Association of Australia (HFESA) 2024 Annual Conference, Brisbane, Queensland special-episode interactive workshop on work design and case law. This episode encourages workshop delegates to examine a case of a jeweller, his magnanimous gift giving to a sales representative, and their mutual workplace experiences. The episode discusses workplace relations, fairness, gift-giving, psychosocial hazards, and organisational management. Listen in as the delegates apply design tools, like personas, empathy mapping, journey mapping, focussed recall, and interactiv ...