Mastering Professional Verbal Communication and De-escalation Strategies

This handout outlines verbal communication strategies and force options for peace officers, emphasizing the critical role of effective communication in law enforcement. It introduces concepts like emotional intelligence (EQ), paralinguistics, and kinesics as crucial components for successful interactions. The text details the "Verbal Persuasion Plan," including a 7-Step Personal Contact model and strategies for handling non-compliance and verbal abuse through deflection and redirection. It also explores the importance of professional presence, courtesy, and the five universal truths of human interaction, stressin ...