Cultural Debt - The Invisible Force That Topples Giants

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Discover how silent cultural cracks can bring down the biggest brands – before you see them coming.

In this episode, Chris and Toby dive deep into the concept of cultural debt – an often invisible but powerful form of process debt that can shape, elevate, or destroy an organization over time.

They explore:

• What cultural debt is and how it differs from process debt
• The hidden costs and risks of unchecked cultural norms
• Legendary company cultures: Google’s engineered elegance, Apple’s design obsession, Facebook’s “move fast and break things,” Zappos’ insane customer service, and Amazon’s pragmatic anti-PowerPoint stance
• How culture can degrade, using Enron and Wells Fargo as cautionary tales of moral decline
• The concept of cultural debt leading to black swan events, with Tesla  ...