Notas del episodio
In the penultimate episode of this first series of the pod, I’m:
- Busting a myth,
- Speaking from experience and
- Sharing a tip,
On a topic which ought to be about bridging relational distance – although it can be quite divisive.
I’ve touched on one component of emotional intelligence (EI) in Episode 5. You’ll hear a couple of short clips from that show – along with another contribution from Graham Music of the Tavistock Centre, on the subject of empathy.
EI is a vital skillset In conflict management. Aside from anything else, it helps us understand fundamental needs – our own and other people’s. As I say on the show:
‘So much conflict flows from misunderstanding around needs’ – so that’s going to be the subject of this week’s blog – published a couple of days ...
Palabras clave
dispute resolution conflict management business work workplace customers clients staff team employees emotional intelligence self awareness regulation motivation empathy social skills