Notas del episodio
Is healthcare ready to embrace rapid change?
In this episode of Humanizing Healthcare, Rick Evans, the Chief Experience Officer at NewYork-Presbyterian Hospital (NYP), joins us to talk about his role in reshaping the patient experience.
Rick discusses how healthcare institutions can evolve to meet patient needs through technology and cultural shifts. He also reveals how NYP is leveraging technology, like virtual nursing, to improve patient access and interaction while also reducing the workload on in-person nurses.
Rick’s background in theology and philosophy uniquely informs his compassionate approach to patient care. He highlights the distinction between patients and customers in healthcare and stresses the importance of making services more accessible while maintaining trust and human connection.
Rick also shares key le ...
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patient experiencecompassionhumanizing healthcarepatient experience officerimproving healthcare patient experience