Unreasonable Hospitality by Will Guidara

Summary for Season 2, Episode 7: Unreasonable Hospitality | Curious Katie O Podcast

In this episode of the Curious Katie O podcast, we explore Will Guidara's insightful book, Unreasonable Hospitality. The book, a blend of leadership lessons and powerful customer service insights, challenges us to transform ordinary moments into extraordinary experiences. Here are the five key themes discussed:

1. The Power of Going Above and Beyond: Guidara’s concept of "unreasonable hospitality" is about exceeding expectations to create unforgettable moments. From transforming casual remarks into remarkable gestures, like serving a gourmet hot dog to a guest craving one, this theme urges us to think creatively and make every interaction special.

2. The Importance of Team Cultu ...