Digitally transforming to achieve operational excellence in 2025: a discussion featuring Forrester

Episode 31 of Banking Reinvented is the second in a three-part series about Forrester’s Predictions 2025 report for banking, this time focusing on the challenges and opportunities in achieving operational efficiency.

Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter continue their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, exploring how emerging technologies like low-code platforms, generative AI, and cloud computing are helping banks transform their modernization efforts and improve ROI.

Tune in to discover the critical role of re-architecting workflows and addressing legacy challenges to fully embrace innovation.

Curious to find out more about customer-centric banking? Follow us on LinkedIn:

->