Notas del episodio
Mastering Customer Experience: Turn Clients Into Lifelong Fans with Odette de Beer
In this episode of Amplify With Purpose, host Odette de Beer shares her insightful conversation with Chanelle Le Roux about creating unforgettable client experiences. They explore the true meaning of client experience, common pitfalls businesses fall into, and practical strategies to ensure customer loyalty.
Odette emphasizes the importance of clarity, accountability, and consistency in enhancing client interactions. Drawing from her extensive experience, Odette highlights how standardized processes, effective feedback mechanisms, and a heartfelt approach can drastically improve both customer and employee satisfaction.
Tune in to learn actionable tips to amplify your business by centring it around exceptional client experiences.
00:00 Welcom ...