Ep 4: Overcome Cultural Barriers with a Total Experience Mindset to Drive Innovation
Clickthrough: A Total User Experience Podcast by Government Technology Insider
S1 · E4
Jul 11, 2024
27:37
Episode notes
In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.
Keywords
federal government
total experience
customer experience
IT modernization
digital transformation
human-centered design
Maximus
technology
data management
AI
US Army
US Army HRC
DoD
Department of Defense