Ep 5: The Evolution of Federal Customer Experience
Clickthrough: A Total User Experience Podcast by Government Technology Insider
S1 · E5
Aug 27, 2024
29:54
Episode notes
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
Keywords
federal government
total experience
user experience
customer experience
employee experience
IT modernization
digital transformation
federal service delivery
human-centered design
Maximus
technology
call center
contact center
digital modernization
Amazon Web Services
AWS