#20 - Skyler Place - On how AI helps call center agents be their best selves and create customers for life

The Remarkable SaaS Podcast por Ton Dobbe

Notas del episodio

My guest on the podcast is week is Skyler Place, Chief Behavioral Science Officer at Cogito Corporation in Boston.

He is a computational social scientist with an entrepreneurial mindset. At Cogito, he leads the company's efforts to combine behavioral science and artificial intelligence to create more emotionally intelligent humans.

As you can imagine, this inspired me, and hence I invited Skyler to my podcast.

We explore how technology such as AI can increase the quality of conversations people can have with each other, and how this is driving remarkable impact for organizations, their employees, and their customers.

Here are some of Skyler’s quotes:

“The big idea behind Cogito is that we can use modern artificial intelligence to create tools that can help improve humanity. To help improve how people communicate  ... 

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