How Blockchain Transforms Payer Processes to Create a Person-Centered Experience Gabriela Pelin Chief Innovation Officer, Avaneer Health Mark Treshock Executive Director, Emerging Technology, CVS Health Bob Holzer Sr. Director Technology Exploration, Health Care Service Corporation The panel discussion will cover how blockchain enables a more person-centered experience from the beginning of care through payment. With examples from real-world use cases, the discussion will explore how healthcare organizations can better collaborate together using blockchain, co-create workflows and joint processes, and deliver a better experience. The discussion will answer these questions: How are blockchain-enabled solutions more focused on the person? What does the network solve that isn’t addressed by other solutions? How do your use cases transform the member’s experience? What ways can providers and payers collaborate and work together better using blockchain?
How National Infrastructure Today is Paving the Way for a Digitally Native Healthcare Ecosystem in the Years Ahead Stephen Konya Senior Advisor, Department of Health & Human Services (HHS)
The Telehealth Players That Will Win Vs. Lose In The Near Future Katrin Zimmermann - Managing Director, TLGG, North America There are three types of known “telehealth players” and only two will prevail in the future. The first type are credible known entities like Cleveland Clinic, UnitedHealth Group, CVS Health, or Amazon Care, which would be their online arm. The second type will be telehealth solutions that broker availability of different services between brands. The third type – and the one that won’t work – is the standalone solution. From a patient standpoint, more credibility is needed to use these services. Smart market players in the telehealth industry anticipate future trends and make sure business focuses on several consumer problems, not one. Further, there are concerns about equitable access to telehealth services, particularly for video telehealth – something HCPs and telehealth companies should think about as telehealth becomes a long-term/permanent solution. Basic technological barriers like lack of broadband access, digital literacy, social isolation, disparities in technology/device ownership prevent patients from engaging with their providers via telehealth. These barriers have disproportionate impacts across different populations. Additionally, social data gaps – low technology for certain sub-populations indicates minimal data availability.