Richard is a sales coach, consultant and founder of The Harris Consulting Group. He is also a podcaster and leads retreats in Costa Rica called 'Surf & Sales' for people in the industry to disconnect, find community and enjoy life outside the office.

Joining us to talk all things systems and how to build a better one in your sales organisation, he explained why less is often more, the importance of disconnecting in order to connect better and much, much more.

Expect to learn:

• The meaning behind his quote ‘Remember, nobody cares what you do, they only care what pains you solve’ and why more sales reps need to remember this.
• Why talking 25% less on your calls will help you to close more deals
• The importance of focusing on the pains your customer has rather than just the solution you offer