Notas del episodio
In this special episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with three passionate CX experts to discuss the future of customer experience. Together, they uncover the most important trends for 2025, share insights about employee and customer experiences, and reveal golden nuggets of wisdom learned from 2024. If you're curious about where CX is headed and want actionable advice to prepare, this episode is a must-listen!
Episode Summary
This episode is packed with insights from three CX leaders: Federico Cesconi, Michael Brandt, and Beppe De Vincenti. Together, they explore trends shaping the future of CX, emphasizing topics like agentic AI, employee empowerment, and personalization.
Federico shares his vision of agentic AI, describing a world where AI agents interact seamlessl ...
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customer cultureemployee experiencecustomer centricityhyperpersonalizationfuture of AI in customer servicefuture of CXcustomer experience trendsCX trends 2025agentic AIhyper-personalizationfuture customer centric transformation