Transformation is often seen as the fix for inefficiencies and budget pressures in local government, but many programmes fail to deliver lasting change. In this episode, Claire Symonds, Ashley Roper, and Meena Kishinani explore why.

• Claire Symonds (ex-Redbridge CEO) argues that transformation must be a continuous mindset, not a time-limited project. She highlights how vital leadership is in successful transformations.
• Ashley Roper (RPNA) warns against tech-led change without clear outcomes. He stresses the need for upfront assessments of systems, citizen needs, and staff engagement, noting only 17% of public sector digital efforts are seen as fully successful.
• Meena Kishinani (ex-Birmingham and Barking & Dagenham) focuses on the human side. She emphasises the importance of strong governance, staff buy-in, an ...