CustomerX Therapy

by Dana Alvarenga & Kaily Baskett

CustomerX Therapy is a podcast that brings CustomerX Pros to the therapy couch. We will dive into topics around being a one person team, how to launch successful programs, overcoming challenges with sales, and many many more. With a bit of fun and advice from your two resident therapists; Dana and Kaily. 

Podcast episodes

  • Season 1

  • S01 E04 - Customer Value Led Growth with Markus Rentsch

    S01 E04 - Customer Value Led Growth with Markus Rentsch

    Over the past 3+ years Markus has been working on creating a new SaaS business model called Customer-Value-Led-Growth. A unique approach that aligns teams around a single mission and goal - continuously growing the customers value...

    34:27
  • S01 E03 - The Value of Advocacy Activities inclusion in the Customer’s Total Customer Lifetime Value with BT

    S01 E03 - The Value of Advocacy Activities inclusion in the Customer’s Total Customer Lifetime Value with BT

    In our third episode of CustomerX Therapy we were joined by Barbara Thomas, also know as BT, the Sr. Customer Advocacy Program Manager at Imprivata.BT dives into the value of advocacy activities being included in the Customer's To...

    38:07
  • S01 E02 - Energizing Communities to Drive Outcomes with Virtual Events with Morgan Pottruff

    S01 E02 - Energizing Communities to Drive Outcomes with Virtual Events with Morgan Pottruff

    Virtual events have always been around but not at the extent over the past year and a half. Thanks to the Global Pandemic they became the norm and the only way for interaction. More and more platforms are rising up to support virt...

    32:26
  • S01 E01 - Meet the CustomerX Therapists

    S01 E01 - Meet the CustomerX Therapists

    Listen to our first episode to meet the women behind CustomerX Therapy, and the connection they have to Therapy when it comes to business. Learn more about the CustomerX Community as a movement, how it relates to the evolving mark...

    24:48