Podcast episodes
Season 1
S01 E08 - Creating a virtual user group strategy or the 4 C's of an Exceptional Customer Experience (Consistency, Communication, Community, Celebration) with Callie Rojewski
S01 E08 - Creating a virtual user group strategy or the 4 C's of an Exceptional Customer Experience (Consistency, Communication, Community, Celebration) with Callie Rojewski
In Episode 8 Callie Rojewski, the Customer Advocacy and Marketing Manager at Guru joins us on the therapy couch.The 4 C’s are each equally important but all achieve specific outcomes and help build an experience your customers vi...
S01 E07 - The Role of Empathy in Customer Experience with Ashna Patel
Inside a team or an organization empathy helps with management and collaboration by helping to understand the other person's perspective. Then externally with your customer experience and customer management, putting yourself in s...
S01 E06 - Customer Advocacy vs. Customer Marketing with Jennifer Susinski
Jennifer shares with us about telling stories and being human. She believes as well as the CustomerX Therapy hosts in the importance of bringing authenticity into the B2B world of advocacy and marketing and sales and customer succ...
S01 E05 - Fulfilling cross-functional needs through meaningful relationships with Advocates with James Lustenader from Planview
S01 E05 - Fulfilling cross-functional needs through meaningful relationships with Advocates with James Lustenader from Planview
In our latest CustomerX Therapy podcast episode we were joined by James Lustenader, Sr Manager, Customer Advocacy at Planview. And a RockStar SlapFive customer as well!! Listen to this episode to learn more on how James takes on ...
S01 E04 - Customer Value Led Growth with Markus Rentsch
Over the past 3+ years Markus has been working on creating a new SaaS business model called Customer-Value-Led-Growth. A unique approach that aligns teams around a single mission and goal - continuously growing the customers value...