S01 E07 - The Role of Empathy in Customer Experience with Ashna Patel
CustomerX Therapy by Dana Alvarenga & Kaily BaskettInside a team or an organization empathy helps with management and collaboration by helping to understand the other person's perspective. Then externally with your customer experience and customer management, putting yourself in someone else's shoes can make it easier to find a compromise between two points of view. In turn building a str ... See more
Apr 07 2022