The Role of Empathy in Customer Experience with Ashna Patel

CustomerX Therapy by Dana Alvarenga & Kaily Baskett

Episode notes

Inside a team or an organization empathy helps with management and collaboration by helping to understand the other person's perspective. Then externally with your customer experience and customer management, putting yourself in someone else's shoes can make it easier to find a compromise between two points of view. In turn building a strong trusted relationship. That's a broad definition of empathy within business.

Tune in to our latest episode as Ashna Patel joins us on the Therapy couch and hear how Ashna puts this into practice and how you can too.

Connect with Ashna on Linkedin.

customer experiencecustomer valuecustomer successempathy