Yesterday, we shared part one of our new Clickthrough podcast. Guests, Mike Raker, CTO of Maximus and Jason Schick, Vice President of US Public Sector at Genesys focused on how citizen expectations about service delivery are changing and the pressure this is placing on federal agencies. In the second part of the podcast, linked below, the conversation with Raker and Schick continues with a focus on how agencies can deliver the change citizens are demanding, all while working within the constraints of an agency budget.

For Raker and Schick, the two most important factors for federal agencies looking to improve citizen service delivery are partnership and the AI assist. Today, no federal agency can keep pace with the rate of technological chan ...