
Innovations in Federal Digital Health Transform Customer Experience and Service Delivery
Clickthrough: A Total User Experience Podcast by Government Technology Insider
S2 · E4
Jun 26, 2025
41:04
Episode notes
In this episode of the Clickthrough podcast, host, Hillary Fredrick is joined by Jonathan Shapland, who is Senior Director of Technology at Maximus and Cathy Muha, Senior Director of the Customer Experience Accelerator at Maximus, to learn more about digital health services and what these newer, patient-centric solutions can offer to caregivers and providers alike.
Keywords
customer experience
Digital Health
Federal Healthcare