Episode notes
In this episode, we sit down with Michael Carroll, Chief of Acquisition and Procurement at the US Army HRC, and Pamela Powers, Defense Market Lead at Maximus to discuss how Department of Defense (DoD) agencies can initiate a culture shift to embrace a total user experience mindset that will drive innovation.
Keywords
federal governmenttotal experiencecustomer experienceIT modernizationdigital transformationhuman-centered designMaximustechnologydata managementAIUS ArmyUS Army HRCDoDDepartment of Defense