Building the Future of Banking: Data, Personalization, and Customer First Innovation

Rohan Shah, Partner at Simon-Kucher discusses how data-driven, customer-first strategies are transforming financial services. He explores the shift from compliance-focused to hyper-personalized banking, the importance of embedding analytical capabilities, and how banks can future-proof themselves for a rapidly evolving, tech-driven landscape.

Key Words: Financial services, Customer-centric, Data-driven, Rate management, Hyper-personalization, Banking innovation, Legacy systems, Digital transformation, Behavioral insights, Future of banking, Simon-Kucher, Analytical tools, Monetization, Compliance, Fintech

Takeaways

• Rohan Shah has a background in computer science and operations research.
• He focuses on solving complex data-rich problems in financial services.
• The goal is to create customer-centric solutio ...