Note sull'episodio
You are tasked with gathering evidence from people about a significant event that happened at work. Where do you start? How do you begin? What to do and what NOT TO DO. Rob Statham shares a simple, effective approach to interviewing people.
Parole chiave
latent cause analysisfailsafe networkblamehuman performanceFailureIsTryingToTellUsSomethingfailure