In this episode, Matt Masters speaks with Craig Browne, Chief Executive of Citizens Advice North Staffordshire, and Amy Thomas, Head of Debt, about the escalating debt crisis gripping the region and the country at large. Over the past three years, debt cases have surged by 600%, with the organisation’s collective personal debt caseload rising from £30 million when Craig joined in March 2024 to £212 million by the end of the year.

Craig and Amy unpack the pressures driving this unprecedented rise, the difference between priority and non‑priority debts, and the reality facing households who are running out of options. They explore their partnerships with seven Citizens Advice services nationwide, their accreditation for Debt Relief Or ...