Customer service is not becoming fully automated. It is becoming more human.

In this conversation, Alyssa Nolte sits down with Rick DeLisi to rethink what AI is actually good at and where it clearly falls short. The big myth. That you can plug in AI and replace your entire support team. Rick explains why that idea breaks customer trust and how the real opportunity is using AI to support people, not erase them. If you care about experience, efficiency, and trust, this one is worth your time.

Rick brings decades of experience working with financial institutions and customer service teams. Together, he and Alyssa dig into what works, what backfires, and how companies can rethink the future of customer relationships without annoying their customers or burning out employees.

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