Notas del episodio
In this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress.
They dig into:
- Why the most strategic CSMs don’t work harder—they work smarter
- How templatizing repetitive tasks creates long-term leverage
- The compounding power of small systems (and how to start building yours)
- How to think about AI as augmented intelligence—and why CSMs who treat it that way are pulling ahead
- Why internal chatbots and tooling should be battle-tested before going customer-facing
- The underrated magic of prepping on Friday to hit the ground running on Monday
Alex also shares so ...