Notas del episodio
"Just throwing more AI at people doesn't solve anything. You really need to know what your customers really want and need and what is meaningful to them." — Donna Weber
In this insightful episode, host Karl Ponto sits down with Donna Weber, the world's leading expert in customer onboarding and value realization. Their conversation cuts through the AI hype to reveal a fundamental truth: successful businesses win by deeply understanding their customers, not by chasing the latest tech trends.
Donna shares fascinating insights about the psychology behind why 70-80% of technical implementations fail—and it's not what you think. From the "saboteur" lurking in every major change initiative to the unconscious biases that make people cling to their old spreadsheets, this episode is packed with practical wisdom about the human ...
Palabras clave
growthleadershiplisteningteamhumanconnectionbiasemotionsdecisions