Notas del episodio
Ever wonder why some businesses have customers who stick around forever while others struggle with constant churn? This week, Karl sits down with Vance Morris, a former Disney cast member turned successful entrepreneur, to uncover the secrets of turning one-time buyers into lifelong advocates.
Vance shares his fascinating journey from birth control factory security guard to Disney employee to bankrupt executive to carpet cleaning company owner—and how each stop taught him something valuable about human connection in business.
What You'll Learn:
- Why it's YOUR job to remind customers you exist (not theirs to remember you!)
- The "stupid criminal stories" newsletter strategy that keeps customers eagerly opening emails
- How Disney's "liner-tainment" concept can transform your customer wait times
Palabras clave
growthleadershiplisteningvisionaryhumanconnectionemotionsdecisionsmarketingsales