How do you balance growth with quality service delivery? 

With no background in sales, Kevin Warner, Co-founder, and CEO, originally decided to hire someone who knew sales and put his focus on delivery. He realized quickly it wasn’t working and took the lead sales role. 

Once sales picked up, he built a sales team and grew exponentially but he watched  the quality of service delivery suffer, and client churn increased. 

What was the right size for the company where they could serve the clients with excellence, reduce churn and increase profitability? 

They had some tough decisions to make. They reduced the team and focused on the success of the customer. He went back to a founder-led sales approach with a sales team to back him. 

Under his renewed guidance healthy growth returned. Now at 10 years in, they have achiev ...