Notas del episodio
David Sorbara is a founder of Barkley HQ. Barkley HQ is an all-in-one solution designed to help pet groomers run and manage their businesses efficiently.
Today we have David Sorbara sharing with us how to onboard SaaS clients and keep them onboard.
In this episode, we cover the following:
00:00 Intro
00:57 Who is David Sorbara?
03:09 What principles of client onboarding do David use with his team?
05:18 Are life onboarding sessions relevant to B2B SaaS?
05:50 Personalized onboarding: is it worth it?
11:20 How to make users stay with you through customer support?
14:56 How can you know if the customer experience of your product is great or not?
16:17 Is it a good idea to motivate users to share feedback by giving them some bonuses?
20:05 Does David moderate the comm ...
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