Notas del episodio
Running a pub is more than pulling pints — it’s about managing people. Too many landlords fall into the trap of only addressing staff performance when problems boil over. That reactive approach wastes talent, drives turnover, and stalls growth.
A smarter way is the Performance Management Cycle: Plan → Coach → Review. By setting clear expectations, tailoring coaching styles (think Hersey & Blanchard’s Situational Leadership II), and recognising good performance, landlords can build a culture of continuous improvement. The result? Motivated staff, stronger service, and a more profitable pub.
Palabras clave
continuous improvement hospitalitypub staff performance managementhospitality performance cycleplan coach review modelpub staff retention UKsituational leadership pubsemployee engagement hospitalityreduce staff turnover pubs