On Mediation with Leonardo D'Urso

In this episode, we sit down with Leonardo D’Urso, one of Europe’s pioneers in mediation and conflict resolution and the CEO of ADR Center. We begin by exploring his personal journey, what first drew him into the field, and move on to the heart of his work: explaining what mediation really is, and who can (and cannot) become an effective mediator.

Leonardo takes us inside his new book, SOLVE: Mastering Conflict Resolution with the SOLVE Mediation Matrix, and introduces listeners to a structured framework that guides parties from conflict to resolution. He explains the five stages of the SOLVE Matrix: Set the Stage, Open the Process, Listen & Understand, Validate Options, and Enable Resolution, and illustrates how thes ...