Notas del episodio
🎙️ Welcome to this episode of "Live with Sondra" where we dive deep into the heart of hospitality to uncover what makes a guest experience truly unforgettable. In this inspiring session titled "The Power of Being Rememberable: Elevating Guest Loyalty & Experiences," Sondra welcomes back one of her favorite guests, Bob Pacanovsky, the Chief Hospitality Officer at the Black Tie Experience who is also a keynote speaker and author.
Known for his dynamic approach to service excellence and black tie hospitality, Bob Pacanovsky shares powerful insights on how businesses can deliver guest experiences that not only drive loyalty but become stories worth sharing.
Join us for an insightful episode as Sondra and Bob explore:
- What it Means to Be "Rememberab ...