Notas del episodio
Welcome to this episode of "Are You Listening?" where we dive into the fascinating world of listening to guest feedback. Join us for an insightful episode of "Live with Sondra" featuring Jamie Flaherty, VP of Business Development & Marketing at NetServ Applications, as we dive deep into the role of guest feedback, technology, and data in transforming the attractions industry!
In this episode, Jamie discusses:
- The Future of Guest Feedback: How feedback on platforms like Google, Yelp, and Tripadvisor shapes the future of attractions.
- Sentiment Analysis: Turning negative reviews into actionable improvements for better guest experiences.
- Tech Innovations: How tools like geofencing and push notifications can delight guests and enhance operations.
Palabras clave
networkinglisteningguest feedbackplatformssentiment analysisgeofencingpush notificationscentralized datafood and beveragef&bticketingretailmembership