What makes technical training actually work? Not the slides, not the credentials of the trainer, and not the size of the room. According to Don Gillis, HVACR Technical Trainer at HARDI, it comes down to tone, trust, and whether the person delivering the material has genuinely thought about what the audience needs to retain.

Don has spent more than three decades in the HVACR industry, starting in the field before moving into service management and eventually into national technical training roles at Copeland, Emerson, and now HARDI. In this episode, he and host Sannah Vinding talk about the leadership si ...