Notas del episodio
In this episode of KPI Fireside, Keith Norris sits down with Bruce Hamilton, the legendary “Toast Kaizen” teacher, to explore how storytelling can unlock a culture of continuous improvement. Bruce shares lessons from decades of Lean leadership, why respect for people is the true foundation of TPS, and how even small, inch wide and mile deep improvements can transform an organization. From poka yoke to AI, he shows why the future of Lean is still rooted in everyday learning and respect.
🔻 The story behind Toast Kaizen and why it still resonates today
🔻 The four Lean philosophies that never change: customer first, people as the most valuable resource, go see, and kaizen every day
Palabras clave
continuous improvementlean manufacturinglean culturelean leadershipKaizenrespect for peopleemployee engagementlean trainingToyota Production Systemtoast kaizenBruce Hamiltonlean storytellingPoka YokeTPSGBMPNortheast Lean Conference