Notas del episodio
We’ve been trying to get Nerys Corfield on the IRIS Pod for a while, but she’s a tough woman to catch! We finally got to chat with her at Enterprise Connect, covering everything from why going to events like Enterprise Connect is important, how the call center industry is adapting to different technologies, and why the agent experience is just as important as the customer experience.
Palabras clave
employee wellbeing