We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals.

In this conversation, Rafael shares how Pacifica Salud has built a culture of person-centered care rooted in leadership, dignity, and humanity, even in the most complex and high-pressure moments.

From rethinking hospital environments to making courageous policy decisions during COVID-19, Rafael offers real-world examples of what it looks like when healthcare organizations put people first, not just in principle, but in practice.

Together, we explore how values-driven leadership shapes patient experience, supports care teams, and leads to better outcomes for everyone involved.

🎧 Hit play to hear how leadership choices can transform care, especially when it matters most.

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