How can HR advocate and support their front-line leaders?

Why is it a smart investment to develop your front-line leaders and team members?

My guest on this episode is Monica Rothgery, Friend of the Frontline Leader, Speaker and Author of “Lessons from the Drive-Thru.”

During our conversation Monica and I discuss:

• Monica's unique career journey at Yum Brands, progressing from restaurant manager to training leader to Chief Operating Officer for KFC in Thailand and the U.S.
• Her mission to help elevate, support, and develop front-line leaders across the world
• The importance of organizations developing management training programs that emphasize leadership, decision-making, and team empowerment
• The critical role of fa ...