In Episode 12 of From The Darkhorse's Mouth, titled "All Aboard," Dan and Carly Garzella are joined by Steven Harris, Franchise Owner at Journey Payroll & HR.

If you’re looking to turn great hires into long-term performers, this episode breaks down why onboarding is one of the most critical (and most underestimated) parts of the employee journey - and how to get it right. The conversation starts with the numbers behind onboarding: how those first days and weeks impact retention, early productivity, and overall satisfaction, and what a strong first week, month, and quarter should actually look like.

We then dive into what effective onboarding includes in practice - preboarding, a clear first-day plan, culture and values immersion, role clarity, mentors, and smooth access to tools and systems - alon ...