Notas del episodio
Fantastic replay! Your host, Greg, engages in a fascinating conversation with Jim Iyoob, a visionary in customer experience and AI integration. Discover how artificial intelligence and data-driven strategies are revolutionizing the customer service industry and what this means for the future of businesses.
About Our Guest: Jim Iyoob, the Chief Customer Officer at ETech Global Services, is an expert with over two decades of experience in customer experience and contact center operations. His journey from a call center agent to a CX pioneer offers invaluable insights into the evolution and future of customer service.
In This Episode, You Will Learn:
- How artificial intelligence is transforming customer service.
- The importance of a data-driven culture in modern businesses.
- Strat ...
Palabras clave
digitizationartificial intelligencecustomer culturecustomer servicedatadigital transformationmastering artificial intelligencedata-driven decision makingAI in customer servicedata sciencecustomer centric transformationproactive customer servicedata strategyfuture of customer servicedata driven cultureartificial intelligence in CX