Caring for Veterans Starts with Supporting the Caregiver Lead in Building a Better Caregiver Experience

Clickthrough: A Total User Experience Podcast por Government Technology Insider

Notas del episodio

Caring for veterans is a job that for the most part falls to family members who, until the moment they start caregiving, have had no prior experience. As well as the physical act of caregiving, these family members suddenly need to become knowledgeable in navigating medical care and interacting with a formidable bureaucracy.

Even though caregivers are a vital link between health systems and everyday life, the traditional caregiving model has cast the caregiver as a secondary stakeholder. Being outside the central loop results in the caregiver being left out of how care is designed, delivered, and improved. While this caregiving model has functioned, with today’s focus ... 

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