Notas del episodio
What if the ordinary didn’t have to stay ordinary? In this episode, we explore a powerful lesson from an unlikely source: the fast-food drive-thru. Chick-fil-A took something universally accepted as slow, frustrating, and barely functional—and transformed it into an experience people prefer, even if it means waiting longer. They didn’t invent a new product or create a breakthrough technology. They simply looked at a familiar system and asked a bold question: “Could this be better?”
That question changed everything.
Join us as we unpack how one small shift—from tolerable to exceptional—can transform not just a business model, but the way we think about improvement, innovation, and leadership. Because the biggest breakthroughs often come not from starting new things… but from d ...
Palabras clave
Awesomeness Abounds