Building High Value Customer Relationships in Your Shop

We spoke with Helaine Kurot, owner of 360 Automotive in Cottonwood, AZ, about her shop management experience. This podcast episode covers:

• [00:02:01] - First job in the auto repair industry
• [00:03:12] - Early career lessons and applying them forward
• [00:04:36] - Specializing in diagnostics and electrical repairs
• [00:06:25] - Family and friend reactions to starting a shop
• [00:08:05] - Building a community among local shops
• [00:10:00] - Strategic planning to grow your business
• [00:15:20] - Creating an inviting industry
• [00:21:05] - Focusing on high value customers
• [00:24:47] - Advice for fellow shop owners

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appoin ...