Dr. Michael Mayo | The Business of Healthcare, Worker Safety, AI & Jacksonville's Unique Hospital Culture

In this episode, we sit down with Dr. Michael Mayo, Executive in Residence at Baptist Health and Chair of the AHA's Region 4 Policy Board, to talk about what 32 years of healthcare leadership actually teaches you, why Jacksonville's hospital systems are doing something no other city in the country is doing, and what the future of healthcare policy, AI, and workforce development looks like from someone who has been at the center of it all.

Dr. Michael Mayo spent his early twenties building truck tires at Goodyear to pay for school. A job in hospital collections in Fort Worth changed his path, and three decades later he had led some of the largest health systems in the country, including a decade as president of Baptist Medical Center Jacksonville before becoming CEO of Baptist Health in 2021.

In this episode we cover:

1. Why he says his failures taught him more than his wins and what that means for how he leads
2. Why hospitals legally cannot turn anyone away from the ER and what EMTALA actually means
3. The rising violence healthcare workers face on the job and the policy fight to make assaulting one a crime anywhere in the hospital
4. How AI is already reshaping medical coding and clinical documentation inside real hospitals
5. Why Jacksonville's competing hospital systems sit down together and collaborate, and why no other city does it quite like this
6. How extended family showing up at the last minute can override a patient's own end-of-life wishes, and why advance directives matter

🎬 Watch on YouTube: https://youtu.be/ZzjJhm3DcSo

🎧 Spotify: https://open.spotify.com/show/7JfUbSm3jdmIeBWuLYKEV0

🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/what-the-health-just-happened/id1676305326

💜 iHeartRadio: https://www.iheart.com/podcast/269-what-the-health-just-happe-110185274/

🌐 Learn more: https://www.etmediagroup.co/what-the-health-just-happened

Hosted by Eric Ross and Trey Lowell | Powered by ET Media Group | Airs weekly on WOKV 104.5

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